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Press Release: NeTeller Service Change to Canada and Turkey
PostPosted: Mon Mar 26, 2007 7:21 pm Reply with quote
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    Press Release
    NETELLER Announces Service Changes to Canadian and Turkish Market


    Monday, 26 March 2007 – The NETELLER Plc Group (“NETELLER” or the “Group”) (LSE: NLR), the leading global independent online money transfer business, today announced several significant changes to its services in a number of markets.

    The Group continually assesses the risk profile and status of the markets its serves. Recent actions by regulators, payment processors, and online gaming operators have increased the uncertainty around certain activities related to online gambling in some jurisdictions. The Board of Directors of the Company reached a decision, on 25 March 2007, that the risk to the Group’s ongoing business in Canada and Turkey has increased in the light of such developments. The Board has therefore concluded that the Group will no longer process transfers related to online gambling sites on behalf of Canada or Turkey resident customers.

    Reduced Service to Canada
    Cessation of Canadian transfers to gambling merchants: the Group will cease processing online gambling related transactions for Canada-resident customers with effect from 12.01 AM MST Monday 9 April 2007.
    Suspension of InstaCASH transactions: As of today Monday 26 March 2007, at 12:01 AM MST, Canada-resident customers were no longer able to deposit funds using NETELLER’s instaCASH service either directly or from any online gambling site.
    Non-gambling services continue: Canada-resident customers will continue to be able to use their e-wallet accounts for non-gambling transactions, including peer-to-peer and pre-paid debit transactions.
    Available customer funds: Customer funds, including those of Canadian residents, are held in a pooled, segregated trust account and will be available for withdrawal by customers, on demand. Canadian customers continue to be able to use their e-wallet accounts for non-gambling transactions.

    Reduced Service to Turkey
    In light of recent legislation passed in Turkey on 28 February 2007, which prohibits certain forms of online gambling to be offered by any “unauthorised” domestic or foreign company to citizens in Turkey, NETELLER has decided to implement a voluntary phased withdrawal of the payment services related to online gambling that it offers customers to the Turkish market.

    Withdrawal of local bank funding options: Local bank deposit options for Turkey-resident customers were withdrawn on Friday 9 March 2007.
    Cessation of Turkish transfers to and from online gambling merchants: The Group has ceased processing online gambling related transactions for Turkey-resident customers with effect from 6.01 AM GMT Monday 26 March 2007.
    Non-gambling related services continue: Turkey-resident customers will be able to continue to use their NETELLER e-wallet account for any non-gambling related money transfers and withdrawals. Customers located in other parts of the world are not affected by this change, and NETELLER continues to service these customers in the normal manner.

    NeTeller Press Release
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NETELLER Canadian Member Update
PostPosted: Thu Apr 26, 2007 6:12 am Reply with quote
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    Canadian Member FAQs
    Last updated: 9 April 2007

    Did NETELLER stop allowing Canadian members to make fund transfers
    with online gambling sites?

    With a recent review of its service to Canadian members, NETELLER
    announced that members who reside in Canada will no longer be able to
    transfer funds to and from online gambling sites. Read the most recent
    press release.

    When is the last day that I can transfer funds with an online gambling
    site?

    On April 9, 2007 all transfers to and from online gambling sites will be
    disabled for Canadian members.

    Why did NETELLER make this decision?
    NETELLER decided to cease online gambling transactions for Canadian
    members due to increased uncertainty about the status of certain
    activities related to online gambling in Canada.

    How do I know if I am a Canadian member?
    If your registered address with NETELLER is located in Canada, you are
    considered a Canadian member and all of the changes indicated here
    apply to you.

    Will my NETELLER account be closed?
    No. You will still be able to use your NETELLER account to securely send
    funds to friends and family with our peer-to-peer service, transfer funds
    to non-gambling sites and withdraw funds from your NETELLER account by
    EFT, cheque or at an ATM using the NETELLER Card.

    Is my money safe in my NETELLER account?
    Yes. NETELLER keeps all members’ funds by holding the value in
    segregated trust accounts. As the largest independent online money
    transfer business in the world, we maintain our head office in Europe and
    are a publicly quoted company on the London Stock Exchange. NETELLER
    (UK) Ltd is authorised and regulated by the Financial Services Authority.

    Am I required to withdraw my money from NETELLER?
    No, there is no requirement for Canadian members to withdraw their
    funds from their e-wallet accounts.

    Can I still use NETELLER services like Peer-to-Peer and the NETELLER Card?
    Yes. You will still be able to send and receive money with our secure peer-
    to-peer network and you will still be able to withdraw your funds at ATMs
    with the NETELLER Card. The changes in service to our Canadian
    members only affect the ability to transfer funds with online gambling
    sites and to use the instaCASH deposit option.

    I am a resident of Canada. Can I still become a NETELLER member?
    Yes. The current changes to NETELLER’s business in Canada have no
    effect on the sign up process.

    Why can’t I access my instaCASH funds in my NETELLER account?
    NETELLER has made a policy and technical change that has disabled
    instaCASH for Canadian members.

    Will I be able to use instaCASH again?
    No decisions have been made regarding the future availability of this
    product.

    How can Canadian members find out about changes to their NETELLER
    services?

    All members will continue to have access to this FAQ site for answers to
    the most commonly asked questions.

    Who can I contact for assistance?
    If your question has not been answered by this FAQ, or if you require
    further assistance, please contact NETELLER Customer Service.

    Canadian Member FAQs - Last updated: 9 April 2007
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Press Release: NeTeller Service Change to Canada and Turkey
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